Desktop Support Systems Analyst

IDEX • Northbrook, IL

16h • Onsite

About The Position

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users. In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users—from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.

Requirements

• Minimum 3 years in enterprise desktop support
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Experience with Active Directory / Entra ID
• Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with a strong customer-first mindset
• Ability to support executive stakeholders with professionalism and urgency

Nice To Haves

• Experience supporting a corporate headquarters or executive environment
• ITIL Foundation certification
• Microsoft certifications (Endpoint, M365)
• CompTIA A+ or equivalent

Responsibilities

• Provide Level 2 technical support for hardware, software, and connectivity issues
• Support both onsite employees and remote users
• Manage and resolve incidents using an ITSM system, ensuring timely resolution
• Deliver outstanding customer service aligned with service expectations
• Provide white-glove support to executive leadership and senior stakeholders
• Prepare and support meetings, including live troubleshooting when needed
• Maintain professionalism, discretion, and responsiveness at all times
• Support Microsoft Teams Rooms and conference room technologies
• Troubleshoot AV systems including displays, video conferencing, and audio
• Ensure meeting rooms are fully functional and ready for use
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Perform system imaging, software installations, and device provisioning
• Support device refresh cycles and lifecycle management
• Track and maintain accurate inventory of IT equipment
• Manage asset lifecycle from procurement through disposal
• Support audits and ensure data accuracy in asset systems

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed