Desktop Support Specialist
About The Position
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience, 1-3 years of desktop support, help desk, or technical support experience, and are looking for your next career move, apply now. We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will diagnose and resolve technical incidents, maintain desktop systems and devices, and ensure employees can work efficiently with minimal downtime. This position will be full-time contract and on-site.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
- 1-3 years of desktop support, help desk, or technical support experience
- Strong knowledge of Windows and/or macOS operating systems
- Experience supporting Microsoft 365 applications and services
- Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
- Experience using ticketing systems and remote support platforms
- Strong analytical, troubleshooting, communication, and customer service skills
Nice To Haves
- CompTIA A+, Network+, Microsoft, or related technical certifications
- Experience supporting iOS and Android mobile devices
- Basic scripting or automation experience using PowerShell, Bash, or similar tools
- Familiarity with endpoint management solutions such as Microsoft Intune, SCCM, or JAMF
- Experience working in fast-paced enterprise support environments
Responsibilities
- Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues
- Install, configure, maintain, and update desktop operating systems and business applications
- Respond to help desk tickets, phone calls, emails, and walk-up support requests in a timely manner
- Escalate complex technical issues to appropriate IT teams when necessary
- Document incidents, resolutions, and system configurations accurately and consistently
- Support employee onboarding and offboarding by provisioning and decommissioning accounts and equipment
- Assist remote users using remote access and support tools
- Maintain compliance with security standards, including antivirus management, patching, and access controls
- Track technology assets and support inventory and equipment lifecycle management
Benefits
- medical
- dental
- vision insurance
- 401k retirement account access
- paid time off
- paid sick leave
- other paid time off as provided by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
