Desktop Support Specialist

Canopy • Draper, UT

4d • Hybrid

About The Position

Canopy is hiring a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software. We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we’d love to hear from you! This is a hybrid position in Draper, Utah (M, W, F in-office).

Requirements

• 1–3 years of experience in desktop support, or IT helpdesk
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs
• Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users
• Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.

Nice To Haves

• Experience with Jamf Pro, Apple Business Manager, and Ubiquiti
• Excellent communication skills and empathy for end users

Responsibilities

• Rapidly resolve incoming support requests via our ticketing system, balancing immediate "break-fix" needs with long-term projects.
• Lead onsite "build" projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.
• Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager.
• Inventory all systems using Snipe-IT.
• Manage user accounts, groups, and permissions within the Google Workspace Admin Console.
• Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.

Benefits

• Flexible Paid Time Off
• 10 company holidays
• Medical, Dental, and Vision health benefits
• HSA Match
• 401(k) with immediate eligibility and 100% vesting, company matches 100% up to 3% of your contribution
• Access to Impact Suite & Employee Assistance Program (EAP) for mental health
• Paid New Parent Leave & Birthing Parent Leave
• 100% company paid Basic Life & AD&D insurance
• Long & short-term disability coverage
• Nectar - peer-to-peer recognition program
• Company Events
• ERG Committees
• Fully-stocked kitchen

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed