Desktop Support Specialist

TEKsystems•Noblesville, IN

11d•$22 - $24•Onsite

About The Position

This role involves providing first-level IT support for desktops, laptops, and peripherals. The specialist will troubleshoot hardware, software, and Microsoft 365 issues, support Windows operating systems and business applications, and manage incidents within a ticketing system. Key tasks include device deployment, workstation setups, user onboarding, and basic account support. The position requires escalating complex issues, maintaining documentation, and delivering excellent customer service.

Requirements

1-2 years of IT support, help desk, or desktop support experience.
Experience supporting Microsoft 365 applications.
Experience supporting printers, scanners, and other end-user hardware.
Ability to multitask and prioritize work in a fast-paced environment.

Nice To Haves

Exposure to device deployment, imaging, or hardware refresh projects.
Desire to learn and grow within an enterprise IT environment.

Responsibilities

Provide first-level support for desktops, laptops, and other peripherals.
Troubleshoot hardware, software, and Microsoft 365-related issues.
Support Windows operating systems and common business applications.
Document incidents, requests, and resolutions within a ticketing system.
Assist with device deployments, equipment replacements, workstation setups, and user onboarding.
Perform basic account support, password resets, and access-related requests.
Escalate complex technical issues to appropriate support teams.
Maintain accurate documentation and contribute to knowledge base updates.
Deliver excellent customer service while meeting service-level expectations.