Desktop Support Specialist: Office of Innovative Technologies - UTK
About The Position
This position is responsible for providing advanced endpoint troubleshooting, of both hardware and software to University of Tennessee systems. This position serves as a direct customer interface representative to faculty, staff and students; responds to requests for technical assistance via phone, email, or on-site; troubleshoots, supports and repairs hardware, operating systems, software, audio and video, mobile and smart devices; may lead small or special projects and/or supervise personnel for a project; creates documentation and training and mentors other team members and users; requires minimal work quality review and oversight.
Requirements
- Associate’s Degree and 2 years of relevant desktop experience OR, high school diploma and 4 years of relevant desktop experience
- Broad technical knowledge of wide variety of computer hardware, operating systems, networking, software applications, and peripherals
- Ability to rapidly triage problems and respond with appropriate solutions
- Ability to assess & learn new technologies and apply them appropriately
- Ability to work individually, as a team member, or as a project lead
- Ability to thoroughly document resolution to technical issues.
- Excellent customer services skills
- Ability to complete ACMT training and acquire certification
- Strong organizational skills
- Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Nice To Haves
- Bachelors degree
- 4 years of relevant experience
- ACMT certification
- Ability to develop thorough documentation of processes or issues
Responsibilities
- Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc.
- Configures, installs and/or repairs computer equipment including operating systems and applications
- Supports users on and off campus, including other IT personnel in units outside OIT and on other campuses.
- Analyzes technology needs and recommends solutions
- Researches technical problems/questions and provides solutions that are efficient and effective
- Proactively pursues emerging technology to apply to and improve our processes
- Develops and provides training to other team members
- Creates documentation or knowledge-base articles and instructions for campus users
- Works collaboratively with other team members providing mentoring or creating documentation or training
- Performs other related duties as required
Benefits
- UT Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
