Desktop Support Specialist: Office of Innovative Technologies - UTK

University of Tennessee•Knoxville, TN

11d•$45,000 - $50,000•Onsite

About The Position

This position is responsible for providing advanced endpoint troubleshooting, of both hardware and software to University of Tennessee systems. This position serves as a direct customer interface representative to faculty, staff and students; responds to requests for technical assistance via phone, email, or on-site; troubleshoots, supports and repairs hardware, operating systems, software, audio and video, mobile and smart devices; may lead small or special projects and/or supervise personnel for a project; creates documentation and training and mentors other team members and users; requires minimal work quality review and oversight.

Requirements

Advanced endpoint troubleshooting (hardware and software)
Customer interface representative skills
Technical assistance via phone, email, or on-site
Hardware, operating systems, software, audio and video, mobile and smart device support and repair
Project leadership and/or personnel supervision (for projects)
Documentation and training creation
Mentoring skills

Responsibilities

Providing advanced endpoint troubleshooting, of both hardware and software to University of Tennessee systems.
Serving as a direct customer interface representative to faculty, staff and students.
Responding to requests for technical assistance via phone, email, or on-site.
Troubleshooting, supporting and repairing hardware, operating systems, software, audio and video, mobile and smart devices.
Leading small or special projects and/or supervising personnel for a project.
Creating documentation and training.
Mentoring other team members and users.
Requiring minimal work quality review and oversight.