Desktop Support Specialist - Second Shift

Illuminate USA•Pataskala, OH

11d•Onsite

About The Position

The IT Support Technician – Second Shift is responsible for providing timely and effective technical support to ensure continuity of operations during non-standard business hours. This role supports production, warehouse, and business users by resolving technical issues, maintaining IT assets, and contributing to service desk efficiency. The position is critical to minimizing downtime and aligning IT services with second shift operational demands.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of IT support or service desk experience preferred
Strong troubleshooting skills across hardware, software, and user access issues
Ability to work independently during off-hours with minimal supervision
Excellent communication and customer service skills

Nice To Haves

Experience supporting production, warehouse, or manufacturing environments is a plus

Responsibilities

Provide after-hours technical support to address critical incidents and minimize operational disruptions
Troubleshoot and resolve user issues related to system access, hardware, and applications
Support production and warehouse systems to ensure uptime during second shift operations
Maintain and track IT asset inventory, including equipment audits and usage monitoring
Improve service desk processes and response efficiency
Develop and maintain knowledge base documentation for common issues and resolutions
MS Windows AD Administration
Support and maintain handheld device admin (iPhone, Android phone, Zebra PDA)
Collaborate with cross-functional teams on IT projects and operational support needs
Support external partners (e.g., 3PL) and internal teams during second shift operations