Desktop Support Specialist, School of Law

The University of Texas at Austin • Austin, UT

6d • Onsite

About The Position

The Desktop Support Specialist provides frontline technical support to faculty, staff and students at the School of Law, ensuring reliable day-to-day technology and a positive first point of contact for IT services.

Requirements

• Current or recent experience providing IT customer service and desktop support.
• Experience supporting macOS computers in a networked environment.
• Experience supporting Windows 10.
• Excellent interpersonal skills, including verbal, nonverbal, and written communication.
• Demonstrated ability to work as part of a team and independently with limited direction.
• Ability to maintain and manage information and documentation in an organized manner.
• Experience or willingness to train to perform basic networking functions and troubleshooting.
• Experience supporting common applications and suites (e.g., Microsoft Office 365).
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Recent experience providing IT support in a higher education environment.
• Recent experience providing training and support for a LMS.

Responsibilities

• Provides Tier 1 and Tier 2 desktop support, including responding to help requests, and installing, diagnosing, repairing, maintaining, and upgrading computer hardware (PC and Mac), software, and related equipment to keep workstations running smoothly.
• Leads new employee IT orientations.
• Maintains accurate, up-to-date records across support ticketing and inventory systems.
• Responds promptly to urgent or emergency issues, evaluating problems and taking proper action to resolve them quickly.
• Serves as the school’s Canvas administrator, supporting course setup, access, and basic troubleshooting.
• Provides backup audio-visual support for the Media Services team as needed.
• Other related responsibilities and functions as assigned.

Benefits

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
• Vision, dental, life, and disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital Metro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed