Desktop Support Specialist

United Cerebral Palsy Assoc. of the North Country • Canton, NY

10d • Onsite

About The Position

Provides software and network support, training, and troubleshooting in a networked microcomputer environment. Provides support for a wide range of applications, including Windows, Exchange, Office, and eClinicalWorks. This desktop support position is primarily on-site at our Canton, NY office, with occasional travel to other locations, primarily in St. Lawrence County but occasionally to Franklin County. Mileage is reimbursed for travel beyond the normal daily commute.

Requirements

• Ability to install, configure, troubleshoot, and maintain all software applications and peripheral equipment used by the Agency.
• Advanced skills in personal computer word processing, spreadsheets, databases, DOS, and Windows.
• Ability to analyze and assess problems and unusual situations and develop solutions.
• Ability to organize and execute work logically.
• Willingness to work evenings and weekends when necessary.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical users.
• Heavy work; ability to frequently lift 25 – 50 lbs. to move and carry computer equipment.
• Excellent hand-eye coordination and excellent hand and finger dexterity, including the ability to grasp.
• Ability to sit for long periods of time.
• Ability to tolerate extensive exposure to a computer monitor/screen.
• Ability to tolerate extensive use of the computer keyboard.

Nice To Haves

• Bachelor's degree in computer science or related discipline preferred.
• Associate degree in computer science or related discipline and two (2) years relevant experience preferred.
• High school diploma and equivalent technical training and certifications to enable performance of all aspects of the position required.
• Knowledge of the health care industry and the role of IT in health care is preferred.
• Knowledge of how to assemble and disassemble personal computer components, including cabling, preferred.

Responsibilities

• Responsible for providing desktop software and technical support to Agency staff.
• Installs, configures, maintains, and supports Agency technology systems and software.
• Supports users through training, education, and technical documentation.
• Supports software evaluation, implementation, and technology planning.
• Maintains professional knowledge and supporting departmental operations.

Benefits

• medical insurance
• dental insurance
• vision insurance
• Flexible Spending Account (FSA)
• Term Life/AD&D insurance
• long-term disability
• short-term disability
• 401(k)
• vacation time
• personal time
• sick time
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree