Desktop Support Specialist

TEKsystems • Miamisburg, OH

1d • $25 - $32 • Onsite

About The Position

The Support Specialist provides onsite and remote technical support to attorneys, staff, and visitors, ensuring seamless use of firm technology. This role delivers hands-on support across hardware, software, mobile devices, AV systems, and connectivity, while promoting best practices and a high standard of customer service.

Requirements

• Timely and effective resolution of technical issues with high customer satisfaction
• Reliable support of meetings, AV systems, and business-critical events
• Consistent adherence to ITIL processes and accurate ticket tracking
• Proactive identification of improvement opportunities and user education

Nice To Haves

• Associate’s or Bachelor’s degree in Information Systems or related field
• Certifications such as CompTIA, ITIL, or Microsoft Office Specialist (MOS)
• Experience supporting legal or professional services environments
• Familiarity with remote access tools and mobile device management

Responsibilities

• Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity
• Configure, deploy, and support laptops, desktops, mobile devices, and printers
• Provide Audio Visual (AV) and multimedia support for meetings, including video conferencing and presentation systems
• Support visiting clients and external users with guest connectivity, devices, and collaboration tools
• Troubleshoot and resolve technical issues, escalating as needed; track all work in ServiceNow following ITIL-based processes
• Educate users on effective use of technology to improve productivity and reduce repeat issues
• Assist with testing new technologies and contribute to continuous service improvement initiatives
• Provide after-hours and occasional on-site support for outages, events, or business-critical needs
• Support trial and hearing technology setups, including potential domestic or international travel

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree