Desktop Support Specialist/Helpdesk

Rockland Federal Credit Union • Canton, MA

15h • $29 - $30 • Hybrid

About The Position

Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, telecommunications, and access-related issues while supporting the Credit Union’s technology infrastructure and daily operations. The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, a commitment to service excellence, and the ability to thrive in a fast-paced environment.

Requirements

• 1–3 years of IT support, desktop support, or help desk experience.
• Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.

Nice To Haves

• Associate degree in Information Technology or related field preferred; equivalent experience will be considered.

Responsibilities

• Provide technical support for hardware, software, printers, mobile devices, and related technology.
• Troubleshoot, document, and resolve support requests; escalate issues as necessary.
• Administer user accounts, email, system access, and security permissions.
• Support Active Directory, Microsoft 365, phone systems, and badge access systems.
• Assist with technology implementations, system upgrades, testing, and maintenance activities.
• Support disaster recovery exercises, information security initiatives, and incident response efforts.
• Coordinate with vendors and third-party providers to resolve technical issues.
• Provide onsite support at branch and office locations as needed.
• Participate in an on-call support rotation.
• Perform other duties as assigned.

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match
• profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree