Desktop Support Level II
About The Position
The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer's operating system. This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.
Requirements
- A few years of Technical Experience in a 24 x 7 IT Environment
- Excellent Knowledge of IT systems
- Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
- Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS
- Excellent Communication Skills, Oral, Written, and Presentation in English
- Ability to communicate to all levels of management
Responsibilities
- Troubleshoot hardware, software, and other IT solutions for both PC and Mac
- Install software, including managing system status, taking steps to improve performance and reliability as directed and per established policies and procedures
- Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
- Design, develop, update, and implement team standards, processes, and documentation
- Monitor, correct, and report observed infractions of security policies and procedures
- Assist other technical teams (hands-on support)
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
