Desktop Support II (42647)
About The Position
Security Financial Bank (SFB) is seeking a Desktop Support II professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy solving complex IT problems, helping others succeed, and contributing to reliable technology solutions that people depend on every day, we'd love to meet you. This role is ideal for someone who enjoys variety in their work, takes pride in delivering outstanding customer support, and wants to grow their technical expertise while making a meaningful impact within a stable, community-focused organization.
Requirements
- Associate's or Bachelor's degree in Computer Networking, Management Information Systems (MIS), Computer Science, or a related field (or equivalent experience)
- Minimum of five years of experience in desktop support, systems support, or a similar IT support role
- Windows 11 & Microsoft Server operating systems
- Microsoft 365 cloud-based products
- Cisco wireless networks
- Mobile Device Management platforms
- VOIP phone systems
- Network concepts and troubleshooting
- Server-level hardware and software
- Help desk ticketing systems
- Business Continuity and Disaster Recovery concepts
Nice To Haves
- Naturally curious with a passion for solving technical problems
- Patient, approachable, and committed to providing exceptional customer service
- Organized and able to manage multiple priorities effectively
- Comfortable working independently while collaborating with teammates
- Calm under pressure and dependable during critical situations
- A clear communicator who can explain technical concepts in ways others understand
- Committed to continuous learning and professional growth
- Trustworthy and respectful when handling confidential information
Responsibilities
- Configure, deploy, maintain, and repair computers, monitors, printers, scanners, and other peripherals
- Troubleshoot advanced hardware, software, networking, and system-related issues
- Resolve help desk requests while meeting established service level expectations
- Test application functionality, connectivity, and system performance
- Document issues, resolutions, and system changes within the ticketing system
- Partner with third-party vendors to resolve technical issues
- Support Microsoft Windows, Microsoft 365, server environments, mobile devices, Cisco wireless infrastructure, and VoIP systems
- Assist with Business Continuity and Disaster Recovery planning, documentation, testing, and employee training
- Participate in an on-call rotation and occasional after-hours maintenance
- Safeguard bank technology assets while adhering to banking security policies and regulatory requirements
Benefits
- Comprehensive benefits package
- Paid volunteer time off
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
