Desktop Support Level 1

Sun River Health • NY, NY

5d • $24 - $26 • Onsite

About The Position

Solutions 4 Community Health (S4CH) is seeking a full-time Desktop Support – Level 1. This role involves managing IT support tickets, configuring and deploying new machines, providing off-site support, determining incident priority, escalating unresolved issues, maintaining a knowledge base and IT equipment inventory, assisting with login requests, troubleshooting technical issues within the SRHC environment, and performing basic preventive maintenance of equipment.

Requirements

• Associate’s degree
• Valid active NYS driver’s license (subject to MVR check)
• 1-2 years direct relevant IT / Helpdesk experience

Responsibilities

• Create, update, and close tickets following the Incident management workflow
• Configure and deploy new machines
• Provide off-site support on an as-needed basis
• Determine impact and urgency of an incident and support request to determine priority
• Escalate unresolved requests and incidents to higher tiers
• Maintain a record of knowledge/solutions within a structured knowledgebase
• Execute project tasks in a timely manner
• Maintain the IT equipment Master inventory
• Assist with login requests (add, changes & deletion)
• Troubleshoot technical issues within SRHC environment
• Conduct basic preventive maintenance of equipment.

Benefits

• Comprehensive medical, dental and vision insurance
• Life and disability coverage
• Retirement savings plan
• Commuter and transit benefits
• Employee assistance program (EAP) with access to confidential support and resources for personal and work-related issues
• Employee discount program for various products and services
• Provider incentive compensation program for quality and productivity
• Provider professional license, certification, and DEA fee reimbursement
• Opportunities for career advancement and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree