Desktop Support I
Information Resource group•Milwaukee, WI
•Onsite
About The Position
The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
Requirements
- 1-3 years customer service experience.
- 2-year degree in an IT related field or current progress towards a degree in combination with experience.
- Familiarity with Microsoft Active Directory
- Familiarity with Microsoft SCCM imaging software
Nice To Haves
- Point of Sale Experience
Responsibilities
- Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users.
- Aid in troubleshooting smartphones and other related ad hoc devices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
