Desktop Support Engineer (M365, Azure AD, Intune)
About The Position
We are seeking a highly motivated, energetic Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment. This role requires a professional who is proactive, personable, and confident engaging with users face-to-face. We are looking for someone who brings a positive attitude, strong communication skills, and a naturally outgoing, service-oriented approach to supporting internal stakeholders across hardware, software, and cloud-based Microsoft technologies.
Requirements
- 2–4+ years of Desktop Support or End-User Support experience
- Strong experience supporting Windows operating systems
- Hands-on experience troubleshooting Microsoft 365 / Office 365
- Working knowledge of Azure Active Directory (Entra ID)
- Experience with Intune for endpoint management
- Familiarity with ServiceNow or similar ticketing systems
- Solid understanding of basic computer networking concepts
- Strong software troubleshooting skills and familiarity with IT infrastructure
- Excellent communication and interpersonal skills with both technical and non-technical users
- High energy, self-motivated, and proactive personality with a strong customer-first mindset
- Comfortable working in a highly visible, in-person support role within a fast-paced office environment
Nice To Haves
- SharePoint Online user support experience
- Prior executive or VIP support exposure
Responsibilities
- Provide white-glove desktop and application support to end users, including in-person desk-side assistance
- Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners
- Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications
- Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues
- Assist with Office 365 and Windows device management using Intune
- Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site
- Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)
- Maintain accurate IT documentation and ticket records
- Collaborate with the IT team on projects, rollouts, and ongoing support initiatives
- Act as a professional, approachable face of Technology to internal end users
Benefits
- Dental insurance
- Health insurance
- 8-hour shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
