Desktop Support Engineer

Modigent • Waco, TX

11d • Hybrid

About The Position

As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent’s IS/IT assets, including desktops, laptops, mobile devices, printers, and related hardware and software. You will provide hands-on technical support, ensure devices are properly configured and maintained, manage asset inventory, and deliver excellent end-user support in a dynamic, multi-company environment. This role combines technical troubleshooting, asset management, and user support to keep our teams productive and our technology running smoothly.

Requirements

• 3–6 years of hands-on desktop support, IT asset management, or technical support experience in a corporate or multi-site environment.
• Strong technical knowledge of Windows Operating Systems (Windows 10/11), Microsoft Office 365, and Active Directory/Azure AD environments.
• Experience with hardware troubleshooting, software installation, and basic networking support.
• Proficiency with Microsoft Intune, SCCM, Group Policy, and mobile device management tools.
• Excellent customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a positive attitude and adaptability to changing demands.

Nice To Haves

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Responsibilities

• Manage the full lifecycle of IS/IT assets, including configuration, change management, deployment, tracking, and decommissioning of desktops, laptops, mobile devices, printers, and accessories.
• Provide timely technical support for end users, resolving hardware, software, and connectivity issues on Windows-based devices and Microsoft 365 environments.
• Track and maintain accurate inventory of all network-connected devices, including user assignments, device health, age, software versioning, lease agreements, and service contracts.
• Procure and administer hardware, software licenses, subscriptions, and mobile devices while ensuring compliance with company standards.
• Support the installation, configuration, and troubleshooting of desktop applications, Microsoft Office, and corporate software in networked environments.
• Assist with mobile device management (iOS and Android) and company-required applications.
• Serve as a point of contact for service desk communications, monitoring and following up on tickets handled internally or by managed service providers.
• Support small to large user deployments, including new acquisitions, hardware rollouts, software upgrades, and user account setup.
• Document processes, maintain asset records, and contribute to continuous improvement of desktop support and asset management practices.
• Collaborate with the broader IT team, vendors, and internal departments to resolve issues and improve end-user experience.

Benefits

• Competitive compensation based on experience and level, with opportunities for performance incentives.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED