Desktop Support Engineer - Level 1
TEKsystems•Littleton, CO
•$23 - $26•Onsite
About The Position
Desktop Support Engineer Level 1 providing onsite, hands‑on desktop support for corporate users. This role supports laptops, desktops, thin clients, peripherals, and basic software issues that cannot be resolved remotely by the help desk. This is a junior‑level opportunity designed to grow talent internally through training and mentorship.
Requirements
- microsoft
- M365
- Windows 10
- Windows 11
- Active directory
- Customer service
- Support
- Troubleshooting
- Desktop
- Communication
- Hardware
- Technical support
Nice To Haves
- Experience with ServiceNow a plus
- Basic understanding of AV equipment and troubleshooting a plus
Responsibilities
- Walk‑up and desk‑side troubleshooting
- New hire laptop setup and hardware refresh support
- Password resets and basic Active Directory tasks
- Assigning users to Intune groups for software access
- Supporting Microsoft 365 / Office issues
- Escalating complex issues appropriately
- Delivering high‑touch customer service to non‑technical users
Benefits
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Health Spending Account (HSA)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
