Desktop Support Engineer L2 US

Excis Compliance ltd•Houston, TX

7d•$360 - $380•Onsite

About The Position

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us.

Requirements

Proven experience in IT operations, enterprise infrastructure, and technical support environments.
Hands-on experience with one or more technologies: Microsoft 365, SCCM, Intune, Windows/Linux, Citrix, Azure, Print Services, or application support.
Strong troubleshooting skills with a structured, solution-oriented approach to resolving technical issues.
Knowledge of cloud and hybrid environments, endpoint management, security practices, and virtual machine support.
Bachelor’s Degree in IT, Computer Science, or related field (or equivalent experience), strong communication skills, and flexibility to support different shifts/24x7 operations.

Responsibilities

Provide enterprise IT support and operational expertise across multiple customer environments, including troubleshooting and maintaining Windows/Linux systems, Microsoft 365, Azure, and business applications.
Manage and support cloud and hybrid IT environments by administering technologies such as SCCM, Intune, Citrix, Azure services, endpoint security, software deployment, patch management, and device policies.
Collaborate with customers, vendors, and internal teams to deliver reliable IT services, implement security best practices, resolve complex technical issues, and ensure system stability, performance, and continuous improvement.