Desktop Support Engineer III (On-Site)
Neumo Holdings LLC•Fairfield, CA
•$50 - $53•Onsite
About The Position
Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support. This position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States.
Requirements
- 3+ yrs experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment.
- Experience supporting executive, VIP staff in a business environment.
- Extensive Sr.level knowledge of Windows 10/11 operating system; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop).
- Strong multi-tasking skills
Nice To Haves
- Certifications in Windows 10 /11/ O365 support, troubleshooting and repair, A+ desired and a plus.
Responsibilities
- Provide desktop / laptop / printer and peripheral support to end users, troubleshooting, diagnosing and resolving both hardware, OS and application issues.
- Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers
- Primary support provider for Sr. Mgmt., elected officials and VIP staff – very strong customer service skills and tact; must be able to maintain trust with customers and confidential information
- Utilize Service Now problem management tool to monitor, track and update service needs.
- Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 operating system/troubleshooting and repair, security protocols and basic networking knowledge
- Install and configure applications following instruction set as well as create documentation and knowledge articles to streamline support
- Coordinate with end user customer; scheduling deployment and support time and any special needs; high attention to customer service and detail
- Maintain workload within required SLAs and timelines
- Complete all required documentation; ensure customer expectations are met
Benefits
- competitive benefits and compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
