Desktop Support Engineer I

The Wonderful Company•Del Rey, CA

15h•Onsite

About The Position

The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you’ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work. This position will be working 5 days a week onsite at our Del Rey, CA office.

Requirements

A.A degree or degree from Technical Trade School and 1 to 2 years of experience in related field or equivalent combination education and experience.
Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
Interpersonal skills.
Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
Must be able to be sensitive to cultural and bilingual issues.
Superior customer service skills.
Excellent written/verbal communication skills.
Strong organizational and time management skills.
Ability to work independently and creatively even under pressure/time constraints.

Nice To Haves

A+ Certification Preferred.
Experience with Oracle system a plus.

Responsibilities

Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
Information System Hardware Configuration and Repair.
Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.
Work with vendors to perform repairs as needed.
Computer moves, adds & changes.
Operating systems reloads.
Install and configure software for The Wonderful Company based on the information systems policies and procedures.
Assist with network administration including new user setup and removal, active directory moves, adds & changes, and windows general troubleshooting.
Printer maintenance - moves, adds, changes, toner/ink supply management.
Mobile device management
Troubleshoot and configure handheld barcode scanners.
Primary point of contact for helpdesk calls.
Primary point of contact for chat support.