Desktop Support Associate

Infosys

About The Position

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

Requirements

Technical knowledge and hands–on experience on Microsoft Client OS (Win10,11)
Active Directory & it's services, DHCP, DNS
Print and File share services
Hardware Break-fix
Patch Management
Microsoft desktop operating system and Windows application deployment, configuration and management
Windows Client Administration
Proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
Develop in- depth technical knowledge and domain expertise within End User Computing technologies
Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 11 support, migration & Deployment.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Willingness to learn and adapt to new technologies
Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
Focused to develop competence for activities as part of entire SDLC life cycle
A collaborative mindset with effective communication skills
Dedication to continuous improvement and knowledge sharing
Willingness to work in walk in support environments and interact directly with end users.
Ability to comply with Company security, compliance, and data protection policies.
ITIL V3 certification is preferred
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
If necessary, liaise with third-party support and PC equipment vendors.

Responsibilities

Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
Assist in execution of test cases based on guidance and test plans, to meet functional requirements
Participate in troubleshooting and resolving production issues, to enhance system reliability
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
Administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.