Desktop Support Analyst
About The Position
A Desktop Support Technician at Agri-mark should have experience within the following core competencies and show an eagerness to learn from coworkers. The Desktop Support Technician will work independently and in teams, seeking guidance from Architects, Engineers and associated subject matter experts (SMEs) where necessary. Installation, configuration, maintenance, support, and troubleshooting of end user workstation hardware, software, and peripheral devices as well as other end user mobile devices. Patching of network devices on a regular schedule. Maintaining and enforcing policies, procedures and associated plans for network resource administration, appropriate use, information security, and disaster recovery. Practicing network asset management, including maintenance of network component inventory, related documentation, and technical specification information. Administering and maintaining end user accounts, permissions, and access rights. Supporting solutions with a focus on security, availability & performance. Supporting users as tier-II help desk support remote and in-person. Performing assigned network improvements, upgrades, and repairs. Creating or updating documentation as needed. Delivering end-user training. Working within the IS team to effectively troubleshoot problems reported by users and ensure problems are resolved satisfactorily. Supporting best-practice security solutions. Promotion and maintaining a positive attitude, a strong work ethic and a commitment to the success of all projects and teams within the IS department. Performing other IS duties as required.
Requirements
- Excellent interpersonal communication skills, both written and verbal
- Ability to communicate clearly with a wide range of people including plant line employees, IT technical analysts and architects, IS management, and business unit and plant management
- Ability and willingness to work independently, flexibly, under pressure, and able to meet deadlines with high quality results.
- Team player mentality who understands how to build consensus and ensure tasks and deliverables are being completed.
- Working technical knowledge of network and PC operating systems, primarily Windows.
- Hands-on hardware troubleshooting experience
- Familiar with standard concepts, practices, and procedures of workstation support
- At least 2 years’ experience in a similar role
Nice To Haves
- Experience in a manufacturing environment
- Ability to conduct research into networking issues and products as required
- Can effectively utilize various hardware & network diagnostic tools
- Application support experience with Microsoft Office, SharePoint, and Office 365
- Experience in the support of software solutions, systems
- Help desk support experience
- Strong written and verbal communication skills
- Strong interpersonal skills
- Keen attention to detail
- Customer Service/support experience
- Able to perform inspection of cables in floors and ceilings
- Ability to transport and install computers and peripherals in office or factory conditions
Responsibilities
- Installation, configuration, maintenance, support, and troubleshooting of end user workstation hardware, software, and peripheral devices as well as other end user mobile devices.
- Patching of network devices on a regular schedule.
- Maintaining and enforcing policies, procedures and associated plans for network resource administration, appropriate use, information security, and disaster recovery.
- Practicing network asset management, including maintenance of network component inventory, related documentation, and technical specification information.
- Administering and maintaining end user accounts, permissions, and access rights.
- Supporting solutions with a focus on security, availability & performance.
- Supporting users as tier-II help desk support remote and in-person.
- Performing assigned network improvements, upgrades, and repairs.
- Creating or updating documentation as needed.
- Delivering end-user training.
- Working within the IS team to effectively troubleshoot problems reported by users and ensure problems are resolved satisfactorily.
- Supporting best-practice security solutions.
- Promotion and maintaining a positive attitude, a strong work ethic and a commitment to the success of all projects and teams within the IS department.
- Performing other IS duties as required.
Benefits
- Agri-Mark is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
