Desktop Support Analyst

TEKsystems•New York, NY

1d•$25 - $25•Onsite

About The Position

We are seeking a dedicated and technically skilled Desktop Support Technician to join our Healthcare IT team. This role is essential in ensuring the reliable operation of end‑user technology across both clinical and administrative environments. The ideal candidate will deliver hands‑on technical support, maintain a high standard of customer service, and ensure timely issue resolution through the Avanti ticketing system while adhering to healthcare IT and data security standards.

Requirements

1–3+ years of experience in Desktop Support, Help Desk, or End‑User Support roles (healthcare experience preferred).
Strong knowledge of Windows operating systems and common desktop applications.
Experience supporting hardware devices, printers, and mobile technology.
Familiarity with ticketing systems; experience with Avanti is strongly preferred.
Ability to work effectively in a fast‑paced healthcare environment with minimal supervision.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent communication and customer service skills, with the ability to support both technical and non-technical users.

Nice To Haves

Prior experience supporting EMR/EHR systems in a healthcare setting.
Knowledge of Active Directory and basic network concepts.
Experience working in environments with strict compliance and data security requirements.

Responsibilities

Provide Tier 1 and Tier 2 desktop support for hardware, software, and basic network-related issues.
Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripherals in clinical and non‑clinical settings.
Support healthcare-specific applications and systems, including EMR/EHR platforms and other clinical software.
Set up, configure, and maintain user workstations, mobile devices, and related equipment.
Create, modify, and deactivate user accounts as part of onboarding and offboarding processes.
Collaborate with IT infrastructure teams and clinical staff to diagnose and resolve complex technical issues.
Accurately document incidents, requests, and resolutions within the Avanti Ticketing System.
Assist with equipment provisioning, deployment, refreshes, and asset tracking.
Escalate issues appropriately while maintaining ownership and follow‑up through resolution.
Ensure compliance with healthcare IT standards, HIPAA requirements, and internal data security policies.
Provide on‑site and remote support as needed to meet operational requirements.