Desktop Support Analyst

TEKsystems•Chapel Hill, NC

2d•$18 - $20•Onsite

About The Position

We are seeking a Desktop Support Technician to provide hands‑on and remote support for an enterprise Windows environment supporting 300+ users. This role requires strong Windows troubleshooting skills, experience supporting peripheral devices, solid Active Directory knowledge, and a customer‑first mindset.

Requirements

Strong Windows 10 desktop support experience, including imaging, setup, and enterprise‑level troubleshooting
Proven experience supporting peripheral devices such as printers and mobile devices
Solid working knowledge of Active Directory (required)
Experience supporting users in an environment of 300+ end users
Excellent customer service, communication, and interpersonal skills
Ability to troubleshoot independently while knowing when to escalate issues

Nice To Haves

Experience in a corporate or enterprise IT environment
Familiarity with remote support tools and ticketing systems
Exposure to Windows 11 support environments

Responsibilities

Provide day‑to-day desktop and end‑user support in a Windows 10 enterprise environment, including imaging, device setup, configuration, and break/fix troubleshooting
Support and manage peripheral devices such as printers, mobile devices, and other workplace hardware, ensuring proper configuration and connectivity
Troubleshoot user issues related to operating systems, applications, hardware, and connectivity in a timely and professional manner
Perform user account management tasks in Active Directory, including account creation, password resets, group membership changes, and access troubleshooting
Deliver high‑quality customer service by communicating clearly with end users, setting expectations, and following through to resolution
Document incidents, resolutions, and procedures to maintain accurate support records and improve service efficiency