Desktop Support Analyst - The Woodlands, TX
About The Position
Iron Oak Energy, a leading provider of proppant to the oil and gas industry with a differentiated footprint of low-cost, logistically advantaged mining and terminal assets serving all major U.S. shale basins. Iron Oak Energy Solutions, formed from the strategic combination of Covia Energy and Black Mountain Sand to create a premier frac sand mining company, delivering superior products and solutions to diversified oil and natural gas markets across North America. The combination positions Iron Oak Energy with unmatched scale, reliability, and deliverability to customers in all major oil and gas shale plays. Iron Oak Energy is looking for a dynamic Desktop Support Analyst who will have a positive impact on the Information Technology team at it’s The Woodlands, TX. Corporate office location. A desktop support analyst diagnoses and resolves technical issues, manages hardware and software, and maintains computer systems to keep users productive. Core duties involve troubleshooting devices, configuring systems, asset management and tracking support requests.
Requirements
- A bachelor's degree in computer science or IT is standard, though equivalent work experience is often accepted.
- Typically, 3 to 5 years of hands-on PC and laptop support.
- Strong knowledge of Windows/macOS operating systems, Active Directory, TCP/IP networking, and ticketing software like ServiceNow or Jira.
- Popular credentials include CompTIA A+, Microsoft certifications, or HDI support credentials.
- Clear communication, customer service focus, and problem-solving abilities.
Responsibilities
- Resolve hardware, software, and network connection problems via phone, remote tools, or in-person per Iron Oak Energy’s IT Policy and Procedures.
- Set up and configure new computers, laptops, printers, and mobile devices.
- Apply software patches, updates, and security configurations.
- Document support requests, actions taken, and final resolutions in a ticketing system.
- Guide end-users through technical processes and provide basic training.
- Procure new hardware and software according to Iron Oak Energy’s approved list and IT Policy and Procedures.
- Work with IT Operations Lead and Systems Administrators on needed escalations.
- Assist in weekly off hours pager/cell phone support duties.
Benefits
- Excellent Healthcare Benefits – medical, vision, dental
- 401K with company matching
- Vacation + Paid Holidays
- Disability, Life / AD&D, and Long-Term Care Insurances
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
