Desktop Support Analyst - Level 1

StepStone Group•San Diego, CA

9h•Hybrid

About The Position

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed. This role is responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of the company's IT infrastructure. The Desktop Support Analyst - Level 1 will report to the IT Manager.

Requirements

High school diploma or equivalent required.
1-2 years of relevant experience in desktop support or a related IT field.
Proficiency in troubleshooting common hardware and software issues.
Familiarity with Windows and macOS operating systems.
Basic understanding of networking concepts.

Nice To Haves

Associate's or Bachelor's degree in Information Technology or a related field.
Experience with IT ticketing systems.
Certifications such as CompTIA A+ or similar.

Responsibilities

Provide technical support and assistance to end-users for hardware, software, and network issues.
Troubleshoot and resolve desktop, laptop, and mobile device problems.
Install, configure, and maintain computer hardware, software, and peripherals.
Respond to and track help desk tickets in a timely and efficient manner.
Assist with user account management and access control.
Document technical procedures and user guides.
Participate in IT projects and initiatives as needed.
Escalate complex issues to senior IT staff when necessary.