Desktop Support Analyst I

DYOPATH • Nashville, TN

2d • Onsite

About The Position

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support. This role is crucial for maintaining smooth IT operations and enabling users to perform effectively. The analyst will collaborate with a dedicated team, expand their technical skills, and contribute to continuous service improvement.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field OR 4 years of equivalent work experience
• A+ Certification required
• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills
• Detail-oriented with a strong customer service focus
• Ability to prioritize tasks effectively
• Ability to work collaboratively in a team environment
• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level