Desktop Specialist

Lifepoint Health • Hickory, NC

10h • Hybrid

About The Position

The Desktop Specialist is the First line support for end users, troubleshoot technical problems with client hardware and desktop applications. Setup and train new users on basic of the IT environment as needed. Escalates issues to internal or external resources as needed.

Requirements

• Intermediate understanding of computer hardware and operating systems
• Basic understanding of network, server, and telephony systems
• 2-6 years relevant experience
• High School Diploma Required
• Must be able to transport client hardware such as computers, monitors, printers, etc. as needed
• Must be able to lift said items

Nice To Haves

• Comptia A+ preferred
• Associate's degree Preferred

Responsibilities

• Troubleshoot end user computer, peripheral hardware, network, and application issues
• Troubleshooting multi-user impacting problems related to applications, network, security, etc.
• Setup new employee workstations and train users on basic procedures
• Perform end user password reset and account unlocks
• Routine security group management for applications
• Escalation point for lower level team members

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED