Desktop Logistics Engineer

Focus Technology Solutions•Boston, MA

7d•Onsite

About The Position

Great opportunity to join our Boston team as a Desktop Logistics Engineer and play a key role in delivering a seamless technology experience for our customers and employees! You'll own the logistics and lifecycle of end-user technology - from deployment and inventory management to refreshes, asset-tracking, and coordination with support and infrastructure teams. We're looking for someone who combines strong technical aptitude with operational excellence, enjoys solving problems, and can keep technology moving efficiently in a dynamic environment. This position requires the engineer to be in our Boston office Monday through Friday.

Requirements

Self-starter/self-motivated and driven for success
Maintains a high level of professionalism and a courteous demeanor
Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
Experience with LAN, WAN, and WLAN technologies
Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
Configures and troubleshoots VPNs
Technical expertise in network, storage, virtualization, and computing across multiple vendors
Exceptional client relations skills to engage and service clients effectively
Effective critical thinking, analytical, and problem-solving skills
Strong organizational, multi-tasking, detail-oriented, and time management skills
Strong attention to detail in ticket documentation and notes
Adaptability to changing priorities, as needed
Positive teamwork skills
Maintains a high level of confidentiality
2–3 years of IT experience, preferably with a Managed Services Provider
Must have Windows Server and Windows desktop experience; proficiency with Microsoft 365, Azure, and Intune required
Solid working knowledge of TCP/IP, DNS, DHCP, VoIP, LAN technologies, and Active Directory

Nice To Haves

Bachelor's degree in information technology or information systems preferred, or equivalent work experience
AWS experience or certification preferred

Responsibilities

Managing and maintaining hardware inventory, as well as the full lifecycle of both internal and customer hardware
Receiving, imaging, deploying, and shipping workstations to our customers and employees, ensuring all assets are properly tracked and ready for deployment
Serve as the central point of coordination for field service scheduling - maintaining the dispatch calendar, communicating proactively with customers to arrange and confirm site visits, and ensuring the field team's calendar remains current and accurate at all times
May travel to a variety of client sites as needed
Supports clients in all areas of IT support as outlined in client contract
Assist in the maintenance of windows servers, as well as all applications in use by our clients
Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
Provides remote service to clients, when applicable
Provides on-call duties within a rotating schedule and available for weekend/evening work, when required
Addresses the needs of the clients and end users in a timely manner and meets deadlines for all assigned tasks
Escalates tickets appropriately and non-technical issues to the correct Manager
May perform client audits and create summary reports of findings
On the clients' behalf, may communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
Collaborates with other internal teams
All other duties, as assigned