Desktop Investigator

CoventBridge Group•Lansing, MI

2d•Remote

About The Position

CoventBridge Group is seeking a Desktop Investigator to work remotely and uncover the truth behind insurance and fraud investigations. This role involves using research tools, phone work, and investigative instincts to analyze cases. CoventBridge Group is a global leader in full-service investigations, emphasizing precision, integrity, and curiosity.

Requirements

Hold or qualify for a valid Private Investigator’s License (as required by state).
Communicate clearly and professionally in both written and verbal formats.
Demonstrate persistence and professionalism when speaking with third parties.
Analyze and interpret complex or conflicting information with accuracy.
Prioritize multiple cases while maintaining attention to detail and deadlines.
Work independently with integrity, initiative, and sound judgment.

Nice To Haves

Earned an associate’s degree or higher.
Understand basic medical terminology or have exposure to the healthcare industry.
Thrived in a fast-paced, high-volume investigative environment.

Responsibilities

Conduct investigative assignments primarily by phone and online research.
Review case documentation, client instructions, and prior reports to plan investigative strategies.
Conduct research using public and private databases, social media, and open-source tools.
Make up to 75 outbound calls per day to collect information from medical providers, employers, and third parties.
Support field investigators with insights, updates, and case coordination.
Write detailed, accurate, and unbiased reports that clearly document findings and conclusions.
Maintain organized, up-to-date records within the case management system.