Desktop Investigator

CoventBridge Group•Kalamazoo, MI

1d•Remote

About The Position

At CoventBridge Group, every case tells a story — and as a Desktop Investigator, you’ll be the one uncovering the truth. From your home office, you’ll dig into insurance and fraud investigations using research tools, phone work, and your own investigative instincts. Join the global leader in full-service investigations — where precision, integrity, and curiosity drive everything we do. CoventBridge Group is a global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 700+ employees and affiliates worldwide. At this time, CoventBridge is not considering candidates who require visa sponsorship, currently or in the future, including but not limited to H-1B, H-2B, E-3, TN, O-1, F-1 (OPT/CPT, or J-1 Visa Statuses.)

Requirements

Hold or qualify for a valid Private Investigator’s License (as required by state).
Communicate clearly and professionally in both written and verbal formats.
Demonstrate persistence and professionalism when speaking with third parties.
Analyze and interpret complex or conflicting information with accuracy.
Prioritize multiple cases while maintaining attention to detail and deadlines.
Work independently with integrity, initiative, and sound judgment.

Nice To Haves

Earned an associate’s degree or higher.
Understand basic medical terminology or have exposure to the healthcare industry.
Thrived in a fast-paced, high-volume investigative environment.

Responsibilities

Review case documentation, client instructions, and prior reports to plan investigative strategies.
Conduct research using public and private databases, social media, and open-source tools.
Make up to 75 outbound calls per day to collect information from medical providers, employers, and third parties.
Support field investigators with insights, updates, and case coordination.
Write detailed, accurate, and unbiased reports that clearly document findings and conclusions.
Maintain organized, up-to-date records within the case management system.