Desktop Field Technician

Radiant Digital • Phoenix, AZ

2d • Onsite

About The Position

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.

Requirements

• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Solid troubleshooting skills in desktop computer hardware and software.
• Excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Must possess and maintain a valid Arizona driver’s license with a clean record.

Responsibilities

• Providing end-user hardware and software support
• Responding to helpdesk tickets
• Providing support for the mobile device team
• Resolving complex tasks
• Preventive maintenance and procedures of workstations and laptops
• Creating and improving technical documentation; documenting the system specifications and design

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed