11 Upgrade & Migration

Iconma Portal•Groton, CT

1d•Onsite

About The Position

Our client, an IT services and consulting company, is seeking a Desktop/Field Support Engineer to support Windows 10/11 upgrades and migrations in Groton, Connecticut. The role assesses existing Windows 10 workstations for Windows 11 upgrades or replacement, prepares and configures Windows 11 systems to approved enterprise standards, and installs and migrates required software, configurations, data, and instrument settings. The engineer verifies connections to instruments, peripherals, networks, applications, and other services; troubleshoots operating systems, hardware, software, drivers, networking, permissions, and device communications; and coordinates with vendors and internal teams to resolve compatibility and implementation questions. The position also supports backups and recovery planning, Active Directory and security configuration, post-upgrade testing, and qualification or validation activities for regulated systems. The role requires following approved procedures and change controls, documenting assessments and implementation outcomes, escalating risks and blockers, and coordinating with project leadership, application owners, infrastructure and cybersecurity teams, vendors, and end users. The engineer supports multiple workstation deployments while minimizing disruption to laboratory and business operations.

Requirements

3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience.
Strong Windows 10 and Windows 11 troubleshooting experience.
Experience installing, configuring, and administering Windows workstations.
Software installation and troubleshooting skills.
Hardware and peripheral troubleshooting skills.
Knowledge of Windows device drivers and Device Manager.
Understanding of Active Directory and domain-joined workstation concepts.
Network troubleshooting fundamentals, including TCP/IP, DNS, DHCP, and network shares.
Knowledge of user and group permissions and local security concepts.
Application and operating-system compatibility troubleshooting skills.
Understanding of backup, restoration, and data migration fundamentals.
Ability to interpret technical documentation and execute defined technical procedures.
Strong documentation and technical communication skills.
Ability to independently troubleshoot technical issues and escalate appropriately.
Ability to work with application owners, infrastructure teams, vendors, and end users.

Responsibilities

Assess existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
Capture and maintain workstation asset, operating system, application, peripheral, interface, and other project assessment information.
Assess hardware and software readiness for Windows 11 and identify compatibility issues requiring remediation or vendor confirmation.
Support replacement of legacy workstations when in-place upgrades are not appropriate.
Build, configure, and prepare Windows 11 workstations using approved enterprise standards and project procedures.
Install and configure business, laboratory, instrument-control, and supporting software using approved packages and vendor documentation.
Migrate approved application configurations, local data, instrument configurations, communication settings, and other system components.
Verify workstation connectivity to instruments, peripherals, network resources, application servers, databases, printers, file shares, and required services.
Troubleshoot Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility.
Coordinate with software and instrument vendors to confirm compatibility, supported versions, installation requirements, licensing, drivers, and upgrade procedures.
Support pre-upgrade backups and confirm recovery or rollback provisions before production changes.
Execute upgrades and replacements according to approved implementation procedures, change controls, work instructions, and project schedules.
Support Active Directory and domain integration and applicable enterprise security and endpoint-management requirements.
Coordinate with infrastructure and cybersecurity teams on endpoint configuration, security agents, network and firewall requirements, access groups, and enterprise services.
Support application owners and end users with post-upgrade functional verification.
Work with Validation and Quality resources to provide technical information and execution support for qualification and validation of validated or regulated systems.
Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in project tracking systems.
Identify and timely escalate technical risks, compatibility concerns, dependencies, and blockers to the project technical lead.
Follow approved SOPs, work instructions, change-management procedures, data-integrity and cybersecurity requirements, and applicable GxP practices.
Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning.
Maintain project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.