Desktop Engineer

US Offices & Unit•Philadelphia, PA

1d•Hybrid

About The Position

Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a Desktop Engineer to join our IT team. This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule. Responsibilities: Prepares the repackaging and proper deployment of Firm applications. Provides Level 3 and Level 4 end user support for the configurations and installations of Firm applications. Creates and maintains system documentation and procedures for desktop applications and solutions. Designs, modifies, tests and debugs 3rd party and Firm applications. Identifies and resolves configuration, installation and application compatibility issues. Formulates and defines the system scope and objectives for assigned IT projects. Adheres to defined SLAs for incident, task, request and problem management. A cts as a service owner of assigned application(s) to proactively monitor and report on trends of the application(s) in both the market place and within the Firm. Proposes solutions based on current IT trends and directions. Delivers high quality customer service in a timely fashion. Works with PMO office on IT projects and provides cost analysis and estimated man hours for engineering related projects. FLSA: Exempt EEO Classification: 20 AAP Classification: 2 D Census Code: 1020 Census Code: Provides a cost analysis for new applications. Determines requirements and impact of new applications and upgrades to existing software and hardware systems. Recommends effective solutions and monitors the implementation of the solutions for quality and stability. Performs other related responsibilities as assigned.

Requirements

A bachelor's Degree in Computer Science.
A minimum 5 years of experience in managing Windows desktop systems including, a minimum of 2 years experience deploying software in a corporate environment and 2 years experience with virtual desktop technologies (application, OS etc.); or an equivalent combination of education and experience.
Ability to work collaboratively in a team
Excellent at multitasking and prioritizing
Strong interpersonal skills including verbal and written communication
Proven experience of the application lifecycle process including requirements gathering, analysis and design
Familiarity with a virtual desktop environment like Citrix
Familiarity with OS deployment lifecycle
Proven understanding of operating systems, desktop and notebook computer hardware and concepts
Proven understanding of Scripting, Automation and Monitoring technologies
Understanding of systems and lifecycle management
Strong skills in troubleshooting and resolving issues with the Windows operating system and application software
Operating Systems Windows (7, 8, 10,11), Linux, Macintosh OS X
Desktop Management Microsoft Systems Center Configuration Manager (SCCM); Powershell
Document Management - MS-Office (MS Word, PowerPoint, Excel), Adobe Reader, Acrobat Writer, Visio
Communications - Blackberry, Internet Explorer, Chrome, Firefox
Portal/Collaboration - SharePoint

Responsibilities

Prepares the repackaging and proper deployment of Firm applications.
Provides Level 3 and Level 4 end user support for the configurations and installations of Firm applications.
Creates and maintains system documentation and procedures for desktop applications and solutions.
Designs, modifies, tests and debugs 3rd party and Firm applications.
Identifies and resolves configuration, installation and application compatibility issues.
Formulates and defines the system scope and objectives for assigned IT projects.
Adheres to defined SLAs for incident, task, request and problem management.
Acts as a service owner of assigned application(s) to proactively monitor and report on trends of the application(s) in both the market place and within the Firm.
Proposes solutions based on current IT trends and directions.
Delivers high quality customer service in a timely fashion.
Works with PMO office on IT projects and provides cost analysis and estimated man hours for engineering related projects.
Provides a cost analysis for new applications.
Determines requirements and impact of new applications and upgrades to existing software and hardware systems.
Recommends effective solutions and monitors the implementation of the solutions for quality and stability.
Performs other related responsibilities as assigned.