Desktop Engineer
About The Position
Our organization is seeking an experienced Desktop Engineer to join a growing End User Technology team. This role is ideal for someone with strong desktop engineering experience who enjoys designing, deploying, and supporting enterprise endpoint solutions in a Microsoft environment. The Desktop Engineer will serve as a technical expert for desktop technologies, operating systems, software deployment, endpoint management, and end-user support. This position requires a hands-on, collaborative professional who can drive improvements in endpoint performance, security, and user experience. This position is onsite during the contract period, with increased flexibility available upon conversion to a permanent employee.
Requirements
- Strong experience with Windows desktop engineering and enterprise endpoint management.
- Experience with Microsoft Intune administration and device management.
- Hands-on experience with software packaging and deployment using PDQ Deploy and/or Microsoft Intune.
- Knowledge of Microsoft 365 technologies, including Teams administration.
- Experience supporting desktop hardware and peripherals in an enterprise environment.
- Active Directory administration and user management experience.
- Strong troubleshooting and technical support skills.
- Experience with PowerShell scripting and automation.
- Knowledge of enterprise patch management processes.
- Ability to create technical documentation and knowledge base content.
Nice To Haves
- Experience serving as a technical lead, mentor, or subject matter expert.
- Familiarity with ServiceNow or similar ITSM platforms.
- Strong communication skills and ability to work effectively across technical and non-technical teams.
- Experience supporting large-scale endpoint deployments and modernization initiatives.
Responsibilities
- Design, develop, and maintain enterprise Windows desktop environments and endpoint standards.
- Manage and support Microsoft 365 technologies, including Microsoft Teams and Intune.
- Create, test, and deploy software packages using Microsoft Intune and PDQ Deploy.
- Administer enterprise patch management and software update processes.
- Provide Tier III technical support, troubleshooting complex issues and performing root cause analysis.
- Serve as a subject matter expert for desktop engineering initiatives and endpoint-related projects.
- Monitor endpoint performance, identify recurring issues, and implement long-term solutions.
- Evaluate and recommend hardware, software, and peripheral technologies to support business needs.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor Service Desk and support team members on desktop technologies and best practices.
- Identify training opportunities that improve end-user productivity and technology adoption.
- Participate in an on-call rotation to support business-critical systems outside of standard business hours.
- Collaborate with cross-functional IT teams to ensure a secure, stable, and efficient computing environment.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
