Desktop Engineer II

Advisor Group•La Vista, NE

17h•Hybrid

About The Position

This position will be responsible for maintaining the current tool set defined for each workstation within the organization, as well as deploying and managing workstation hardware, operating systems, and software applications. This role provides in-office deskside assistance and remote support for employees working from home or the office. Some after-hours on-call support is required. This role is also expected to contribute to workplace-related Infrastructure projects, tasks, and the implementation of new tools and technologies.

Requirements

Three to five years of experience in a computer support role, supporting both in-office and remote users.
Prior experience diagnosing and resolving complex issues related to the Windows platform and its applications.
Previous experience troubleshooting network connectivity and VPN issues.
Previous experience with imaging systems utilizing Microsoft Endpoint Configuration Manager (MECM) or Microsoft Intune.
Previous experience with client security tools such as BitLocker Drive Encryption or comparable products.
In-depth knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups).
Strong customer-facing skills, including the ability to provide support to executive leaders within the organization.
Strong interpersonal, verbal, written, and listening communication skills.
Organizational, planning and time management skills.
Ability to foster strong working relationships within the team and across the organization.
Capable of resolving issues, documenting solutions, sharing them with team members, and addressing the root cause to prevent recurrence.
In depth knowledge and experience in a Windows environment and the use of MS Office software such as Word, Excel, Outlook.
Proficient in the use of trouble ticket applications such as Service Now.
Ability to support software deployments and rollouts.
Ability to interact with hardware vendors for break/fix issues or recycling.
Ability to follow company standards and procedures as mandated by Osaic, including sanitization and disposal procedures.
Ability to rapidly learn new software applications and hardware.
Ability to lift and carry 50 lbs.
Ability to travel up to 10% of the time.

Nice To Haves

Compti A+ certification
ITIL Foundation certificate
Scripting and PowerShell experience

Responsibilities

Support major rollouts and releases, including deployment planning, communications, problem tracking, and issue resolution.
Perform laptop imaging, desk setups, and hardware support.
Configure, reload, update, push, and troubleshoot all company approved software.
Perform frequent inventory of local equipment, following documented procedures and performing monthly checklists.
Document all actions in the company ticketing system to ensure timely follow-up, communication, and resolution.
Provide Level 1 support for in-office conference room A/V equipment.