Desktop Engineer II

Hitachi•Holland, MI

5d•Hybrid

About The Position

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Desktop Engineer II in Holland, MI as we work together to bring innovative automation solutions to life.

Requirements

4+ years of managing a global desktop
Understanding of ITIL principles
Strong project management skills
Familiarity with change processes
Team oriented skills and attention to detail
Strong troubleshooting, collaboration, and communication skills are essential.

Nice To Haves

Dashboard experience preferred - I.e., PowerBI, SCOM, etc.

Responsibilities

Manage and support a large-scale Microsoft endpoint environment, including SCCM, Intune, Windows operating systems, patching, software deployments, and endpoint security for over 2,000 devices.
Provide advanced Tier 3 support.
Leverage PowerShell automation.
Maintain key technologies such as Azure, Active Directory, Group Policy, SQL reporting, and mobile device management.
Drive desktop standards and best practices.
Support infrastructure and operating system upgrades.
Contribute to project and change management initiatives.
Participate in after-hours support for critical incidents.
SCCM environment management
OSD and related troubleshooting
Software packaging and automation heavily utilizing PowerShell.
Driver package management
Managing client hardware specifications
Infrastructure management, including distribution points, management points, cloud management gateways, SQL servers, and WSUS servers.
Windows patch management and deployment
Device co-management with Intune
SQL reports for business data requests
Troubleshooting and maintaining the environment
Windows Operating System environment management, including version upgrades.
Windows Defender configurations and deployments
Intune MDM for Android/iOS for personal and corporate devices
Azure resource and services management
Group Policy Management
Ability to develop and manage standard practices for software deployments for over 2,000+ clients.
Strong troubleshooting skills in areas of client endpoints and ability to act as tier 3 support.
Understanding of OSI Model
DNS, DHCP, Active Directory Management, and Windows Server understanding
Client Privilege Management including utilizing BeyondTrust Privilege Management
Experience planning, researching, and developing desktop policies, standards, and procedures.
Scripting experience including PowerShell, batch, etc.
Dashboard experience preferred - I.e., PowerBI, SCOM, etc.
Be available 24x7 days a week in the event of a significant issue or critical downtime.
Travel to the West Michigan area and occasional travel out of the local service area.
Be available via phone and immediate contact methods need to be established to ensure a proper operating response in the event of critical downtime.