Desktop Deployment Technician

TEKsystems•Flagstaff, AZ

1d•Onsite

About The Position

The IT Support Technician II provides hands-on technical support for end-user computing environments. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software while delivering exceptional customer service to employees, patients, and internal stakeholders. The ideal candidate is technically capable, customer-focused, and comfortable working in a fast-paced healthcare environment.

Requirements

Intermediate-level IT support experience
Experience with desktop deployments, software installs, and assisting technical teams
Desktop & laptop support (Windows environments)
Hardware installation and troubleshooting
Software installation and deployment
Microsoft Office (Word, Excel, Outlook)
Office 365
Antivirus, malware protection, and encryption tools
POS system support
Customer-facing technical support
Strong written and verbal communication skills
Ability to communicate effectively with diverse audiences in a professional manner

Nice To Haves

PowerPoint and Visio
Audio/Visual hardware support
Web conferencing tools
SharePoint
Imaging and deployment tools
Bilingual (English/Spanish) preferred
Healthcare or regulated environment experience is a plus

Responsibilities

Reimage, provision, and deploy desktop and laptop computers, including operating system installation, configuration, and user setup.
Install, configure, and support desktop hardware and software (workstations, laptops, printers, scanners, terminals, POS systems, etc.; excludes servers)
Provide on-site and remote technical support to resolve hardware, software, and network-related issues
Troubleshoot and maintain Windows-based desktop environments
Ensure systems are network-ready and operate with high reliability
Maintain accurate system and network documentation
Train end users on effective use of desktop systems and Microsoft Office applications
Provide imaging, deployment, upgrades, and software installations
Prioritize and resolve issues using strong analytical and problem-solving skills
Deliver consistent, high-quality customer service and resolve user complaints professionally
Communicate effectively with internal clients, employees, patients, and vendors
Follow all organizational policies, including HIPAA, compliance, safety, and security standards
Serve as a positive role model and contribute to a collaborative learning environment
Adhere to organizational Code of Conduct, policies, and service excellence standards
Maintain a safe work environment and report hazards promptly
Support diversity, inclusion, and cultural sensitivity across all interactions
Participate in training, cross-training, and ongoing skill development
Assist and collaborate with other technical staff as needed