Desktop Consultant | School of Medicine - Pediatrics

Emory•Atlanta, GA

1d•Onsite

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Requirements

Two years of information technology experience OR a bachelor's degree.

Nice To Haves

Experience providing desktop and end-user support in a higher-education, healthcare, research, or similarly complex environment.
Experience supporting Windows 11, macOS, iOS, Microsoft 365 applications, printers, mobile devices, and common desktop peripherals.
Familiarity with Microsoft Intune, Microsoft Entra ID, Active Directory, endpoint security, device provisioning, application deployment, and remote-support tools.
Working knowledge of wired and wireless networking, VPN connectivity, authentication, operating-system troubleshooting, and hardware diagnostics.
Experience using an IT service-management or ticketing system and creating clear technical documentation and knowledge-base articles.
Basic experience with PowerShell or another scripting and automation technology.
Demonstrated commitment to customer service, accessibility, data security, and clear communication with users of varying technical backgrounds.
Ability to prioritize multiple requests, troubleshoot issues methodically, document resolutions, and escalate incidents appropriately.
CompTIA A+, Network+, Security+, Microsoft 365 Certified: Endpoint Administrator Associate, Apple Certified Support Professional, ITIL Foundation, or a comparable industry certification is preferred.