Desktop Computer Support Specialist I
About The Position
ENVE is looking for a Desktop Computer Support Specialist to serve as the first point of contact for internal IT support and ensure employees can work efficiently with their technology. ENVE Composites, based in Ogden, Utah, is a leading manufacturer of premium carbon fiber bicycle components and bikes. Since 2007, we’ve been driven by innovation, precision, and passion for creating world-class products. Our team is made up of dedicated professionals who take pride in their work and support one another in a collaborative environment. The Desktop Computer Support Specialist I is the initial point of contact for employees seeking technical assistance. This role is responsible for diagnosing and resolving hardware and software issues, supporting end-users, and maintaining reliable IT systems—including conference room and video conferencing technologies.
Requirements
- High school diploma or equivalent (IT certification or degree is a plus)
- Experience in a customer-facing technical support role or relevant internship
- Basic knowledge of Windows, macOS, and office productivity tools (Microsoft Office, Google Workspace)
- Familiarity with computer hardware, peripherals, and mobile devices
- Strong communication skills and ability to support non-technical users
- Commitment to maintaining confidentiality and data security
Nice To Haves
- 1+ years of IT help desk or technical support experience
- Experience in a manufacturing environment
- CompTIA A+ certification (required or willingness to obtain)
- Microsoft Foundations or CompTIA Network+ certification
- Bilingual (Spanish/English) is a plus
- Strong problem-solving and troubleshooting abilities
- Excellent customer service and interpersonal skills
- Attention to detail and ability to diagnose issues accurately
- Ability to quickly learn new technologies
- Self-motivated and able to work independently with minimal supervision
- Adaptability in a fast-changing work environment
Responsibilities
- Provide first-level technical support for hardware, software, and basic network issues
- Respond promptly to help with desk requests and troubleshoot user problems
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support and maintain conference room technology and video conferencing systems
- Communicate effectively with users to diagnose and resolve technical issues
- Escalate complex issues to appropriate IT personnel or vendors when needed
- Document technical issues, resolutions, and support procedures
- Assist in developing user training materials and provide basic training when needed
- Maintain a safe, organized, and compliant work environment
Benefits
- 120 hours of paid time off annually
- 96 hours of paid holidays annually
- Medical (PPO w/FSA or QHDHP w/HSA), prescription, dental, and vision coverage
- Company-paid life insurance and short- and long-term disability
- 401(k) with employer match
- Paid parental leave
- Professional development opportunities
- Employee discounts on ENVE products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
