Desktop Applications Specialist

Turner Padget Graham and Laney P.A.•Columbia, SC

9d•$47,000 - $52,000•Hybrid

About The Position

Turner, Padget, Graham and Laney, P.A. is seeking a knowledgeable and friendly Desktop Applications Specialist for their Columbia office. This role involves supporting the firm's technology infrastructure, including user accounts, endpoint imaging, application installation, and troubleshooting desktops and laptops in a Microsoft Windows 10/11 environment. The specialist will provide end-user support for hardware, software, and information services, identify and resolve technical problems, and travel to various office locations for onsite support. The position also requires participation in an after-hours and weekend support rotation.

Requirements

Associates or Bachelor's degree in information technology or a related field
2-3 years Help Desk experience or Application Support, preferably in a law firm
In-depth knowledge of Microsoft Office Professional suite, including creating macros, advanced document formatting, mail merge, and managing custom add-ins
Familiarity with SCCM task sequences, PXEBoot and Group Policy
Working knowledge of document management software such as iManage and document templating software
Thorough knowledge and understanding of networked PC's and printers in a Windows network and the ability to efficiently troubleshoot technical problems.
Experience using Active Directory to maintain security and permissions for users and devices at a domain level
Strong interpersonal and customer service skills with the ability to communicate both verbally and written with a diverse group of IT professionals, attorneys and staff
Proven analytical skills and problem-solving techniques

Responsibilities

New user account creation, management, and role-based security assignments
Imaging endpoints and installing Windows applications
Assist with troubleshooting firm desktops and laptops in a Microsoft Windows 10/11 environment
End-user application support providing prompt, courteous, and efficient solutions for hardware, software, and information services problems to all users
Identify, research, and address technical problems to final resolution
Travel to all seven offices in South Carolina and Augusta, GA to provide onsite support as needed
Provide after hours and weekend support to end users on rotation with IT team