Open Jobs Desktop Analyst, DC - 3rd Shift (Wed - Sun)

Sephora•Olive Branch, MS

1d•Onsite

About The Position

The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.

Requirements

Strong communication skills and exceptional customer service orientation
Ability to effectively present information and respond to questions from groups of managers, clients and customers
The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently while minimizing disruptions
Ability to work independently and collaboratively with diverse groups in a team environment using logic-based troubleshooting skills
Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration and Exchange
Ability to effectively prioritize and execute tasks in a high-pressure environment
Self-motivated, proactive, independent and responsive; requires little supervisory attention
Ability to manage multiple priorities in a fast-paced environment
Experience required in technical support and customer service
3+ Years Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook
3+ Years Experience supporting Active Directory and SCCM
3+ Years Power Shell and Environmental scripting

Nice To Haves

3+ Years Experience with enterprise-wide OS/application refresh projects
3+ Years Experienced in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.
3+ Years Experienced in support of RF scan guns, printers, tablets, and mobile devices in an enterprise setting
3+ Years Experience working in a team-oriented, collaborative environment
3+ Years Zebra and laser printer basic repair and troubleshooting
3+ Years Experience in warehouse operations, including the flow of materials from inbound receipt to outbound shipping

Responsibilities

Provide customer-facing end-user support that includes: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
Perform Break-Fix, Desk-side Support, Desktop/Laptop Refreshes, etc…
Provide onsite technical assistance to End Users
Manage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); Respond to end-user requests for updates on incident status and promptly follow up as needed
Provide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0 barcode scanning devices
Onboard and offboard users (collect hardware, remove permissions, etc.)

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401k with 4% match
FSA and HSA programs
Student Debt Retirement plan
Paid time off
Sick paid time off
Protected leave
Development programs
Tuition reimbursement
Mentorship
30% discount on all merchandise/services
Opportunities for free product or “gratis”
Flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
Volunteer and donation matching