Desktop Analyst

Sarasota Memorial Health Care System • Sarasota, FL

2d • Onsite

About The Position

Install, troubleshoot, secure, repair, implement, and manage hospital-wide computing resources such as PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines and scanners. Develop, distribute and maintain desktop images and software packages. Resolve technical related issues via phone, e-mail, in person via trouble ticket system and respond to those issues according to department policies. Work directly with customers to solve any and all Information Technology issues. Work is governed by broad instructions, objectives, and policies. Provide excellent customer service at all times.

Requirements

• Associate’s degree or equivalent from two (2) year college or technical school; or a high school diploma or equivalent and a minimum of three (3) years relevant experience and/or training; or equivalent combination of education and experience.
• Ability to work any scheduled shift and to respond to on-call situations.
• Current A+ certification and one (1) IT Industry Recognized Certification, which must be obtained within six (6) months of hire/transfer date.
• Valid Driver's License

Nice To Haves

• Demonstrated written and verbal communication skills.
• Demonstrated customer service and interpersonal skills.
• Demonstrated ability to exercise considerable initiative and independent analytical and evaluative judgment.

Responsibilities

• Install, troubleshoot, secure, repair, implement, and manage hospital-wide computing resources such as PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines and scanners.
• Develop, distribute and maintain desktop images and software packages.
• Resolve technical related issues via phone, e-mail, in person via trouble ticket system and respond to those issues according to department policies.
• Work directly with customers to solve any and all Information Technology issues.
• Provide excellent customer service at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree