DESKTOP ANALYST - Range 15 / NON

Municipality of Anchorage • Anchorage, AK

7d • $15 • Onsite

About The Position

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage. The role involves assisting municipal customers with information technology, troubleshooting, evaluating, and resolving network data cabling/connectivity and desktop hardware/software/network problems. It also includes assisting with new hardware, software, and data network installations or moves/adds/changes, and performing computer operations and systems administration functions on various municipal computing platforms.

Requirements

• High school diploma, GED, or equivalent and six (6) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.
• OR Associate’s degree in Management Information Systems, Computer Science, or related field, and four (4) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.
• OR Bachelor’s degree in Management Information Systems, Computer Science, or related field, and two (2) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.
• A valid State of Alaska Driver’s License with satisfactory driving record at time of hire.
• Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire.

Nice To Haves

• Applicants must be legally authorized to work and accept employment in the United States.
• The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Responsibilities

• Assist municipal customers with using information technology
• Troubleshoot, evaluate, and resolve network data cabling/connectivity and desktop hardware/software/network problems
• Utilize specialized test equipment and software tools for troubleshooting
• Assist with new hardware, software, data network installations or moves/adds/changes
• Perform computer operations and systems administration functions on various municipal computing platforms
• Perform other duties as assigned

Benefits

• Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree