Desktop Analyst – IT Network

Louisiana Community and Technical College System • Lake Charles, LA

6d • $19

About The Position

• Responsible for troubleshooting and providing support for Windows Operating System.
• Responsible for ghost imaging, configuration, and documentation.
• Diagnose, troubleshoot and provide support of PCs, laptops, and printers.
• Troubleshoot and support wired and wireless network connectivity in a LAN/WAN environment.
• Install, troubleshoot, and support telecommunication network.
• Install Microsoft Windows systems, Microsoft Office, and other commonly used applications.
• Oversee projects assigned to various staff and student workers.
• Document system problems and resolutions for future reference.
• Other duties as deemed necessary.

Requirements

• Associates in a computer related field
• One year experience in a computer related area
• Skilled at providing PC support with both Windows and MACs
• Ability to implement software and establish network connections
• Proficiency in the use of standard office equipment and networked personal computers
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office
• Oral and written communication skills
• Ability to perform basic mathematical computations needed to complete job tasks
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines
• Maintaining interpersonal professional working relationship at all levels – students, peers, and Executives

Nice To Haves

• CompTIA A+, Network, or other Industry-Based certifications
• Experience configuring VOIP and networking devices
• Three years' work experience in a computer-related area

Responsibilities

• troubleshooting and providing support for Windows Operating System
• ghost imaging, configuration, and documentation
• Diagnose, troubleshoot and provide support of PCs, laptops, and printers
• Troubleshoot and support wired and wireless network connectivity in a LAN/WAN environment
• Install, troubleshoot, and support telecommunication network
• Install Microsoft Windows systems, Microsoft Office, and other commonly used applications
• Oversee projects assigned to various staff and student workers
• Document system problems and resolutions for future reference
• Other duties as deemed necessary

Benefits

• As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree