IT Desktop Support Analyst - Entry Level

Ideatek Telcom LLC•Buhler, KS

About The Position

Are you a tech-minded problem solver ready to launch your IT career? Do you enjoy helping others and tackling support challenges head-on? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This position will be the first point of contact for Tier I support - managing tickets, assisting users, and learning on the job. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. If you're reliable, calm under pressure, and excited about technology—we want to hear from you. A Day in the Life You’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate on deeper technical problems. Every day is a chance to grow. IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

Requirements

A minimum of 1 year IT support experience This includes hands on experience such as home labs, personal tech projects, internships, or help desk work.
Excellent interpersonal and communication skills—calm, clear, and customer-first
Strong problem-solving abilities and the drive to take initiative
Comfortable navigating systems and tools with a curiosity to learn more
Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed

Nice To Haves

College degree in IT, computer science, or related coursework
Ability to calmly listen and resolve internal IT issues for our employees
Positive mindset with a sense of urgency and follow-through
Interest in networking, systems, or security concepts

Responsibilities

Provide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues.
Review, prioritize, and resolve tickets, escalating appropriately when needed.
Manage new hire onboarding — from account setup, access permissions, to workstation preparation.
Create and maintain user accounts, permissions, and access controls in accordance with company policies
Set up, configure, and support systems, software applications, and routine upgrades
Document and update standard operating procedures to ensure consistency and scalability
Assist with hardware, software, and infrastructure changes across the organization
Collaborate with team members and internal customers while supporting IT process improvements and small projects