Desktop Analyst

Align Communications

11d•$65,000 - $75,000•Hybrid

About The Position

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and non-critical IT assets. Prior experience supporting users in a managed services or corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment. This is a hybrid role requiring onsite presence three days per week, either at client sites in Newark or Mountainside, NJ, or at our NYC office. You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering full benefits, a salary in the $65K to $75K range, and paid training

Requirements

Minimum 1 year of desktop support or end-user support experience.
Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure).
Experienced with:
Microsoft 365, Exchange, Intune
Entra ID (Azure AD)
Active Directory (password resets, group membership)
Remote support tools and VPN
Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
Egnyte or similar file sharing solutions
Strong customer service orientation and comfort interacting with users of all technical levels.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Team-oriented mindset with a willingness to learn and grow.

Nice To Haves

1-2 years of helpdesk or desktop support experience in a fast‑paced MSP or corporate environment.
Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.
Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

Responsibilities

Provide frontline chat-based technical support for end users across key managed services clients.
Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
Assist users with common technical issues including:
Password resets
Basic connectivity issues
Microsoft Office Administration
O365 Application Support
IP phone and workstation issues
Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
Support inventory tracking for hardware, peripherals, and user equipment.
Escalate issues appropriately to senior team members when necessary.
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.