Desktop Administrator

TEKsystems•Grand Rapids, MI

3d•$25 - $30•Onsite

About The Position

The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job.

Requirements

Diagnosing and troubleshooting PC systems
Software/hardware updates
Maintaining backups
Diagnostics of failing components
Imaging/deployment of new systems
Support end users remotely to resolve their PC problems
Arranging for systems to be shipped for resolution
Desktop
Sccm
Azure
Imaging
Deployment
Server support

Nice To Haves

High level Mac experience

Responsibilities

Provide subject matter expertise in resolving incidents and problems.
Execution of service requests.
Contributes to the planning and organization of the deployment of new systems.
Participates in departmental and cross-departmental IT projects.
Lead and train fellow desktop administrators in organizational procedures.
Assists in organizational training.
Contributor of the knowledge store used by the desktop support team.
Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures.
Ensure that asset management library is accurate.
Follows best practices and standards for the desktop support team.
Execute the asset management procedure.
Contributes to the project planning of hardware and software procurement process.