Desktop Administrator

Black Canyon Consulting•Bethesda, MD

5d•Onsite

About The Position

Black Canyon Consulting (BCC) is seeking a Desktop Administrator to support work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health (NIH). This is a full-time position located on the NIH campus in Bethesda, Maryland. The role supports approximately 700 users in a Windows-based environment, as well as NCBI developers and researchers using macOS. Support is provided through online ticketing systems, by phone, and in person. Responsibilities also include managing desktop and mobile endpoints, software deployment and patching, and troubleshooting integrations with network storage and internal or external sites. NCBI hosts biomedical research, clinical, genetic, and other information used by millions of people daily. BCC describes its organization as a high-performing, professional service and technology-focused organization. BCC offers medical, dental, and vision coverage, a 401(k) plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Requirements

At least 3 years of experience.
High school diploma or GED, with technical training or certifications, or equivalent experience.
Basic troubleshooting and problem-solving abilities.
Good communication, documentation, and customer service skills.
Experience with basic Unix command line tasks, including file system navigation, ssh, rsync, chown, and chmod.
Understanding of Apple technologies, including packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode, and command-line tool deployment.
Enterprise experience or familiarity with binding to Active Directory, AD/Mac integration, NoMAD, and Microsoft Remote Desktop.
Experience with the Mac Office suite and Exchange/Office 365 email and calendaring.
Familiarity with deploying and updating Adobe products.
Familiarity with CUPS and printer configuration and deployment.

Nice To Haves

Familiarity with Jamf Pro; Jamf certifications are a plus.
Apple Certified Support Professional certification.
Scripting knowledge, such as bash or Python.
Knowledge of Smart Cards.
Willingness to learn.

Responsibilities

Support internal staff with desktop system and application issues through online ticketing systems.
Provide support for approximately 700 users in a Windows-based environment.
Provide help desk support by phone and in person.
Image new machines and install and update software.
Assist with the patching process as directed by the patch coordinator.
Remediate vulnerabilities identified by the security team.
Prepare old computers for surplus.
Provide OS X support to NCBI internal developers and researchers.
Provision and deploy Mac endpoints for users.
Assist with deploying applications, updates, patch management, packaging, OS upgrades, and hardware upgrades.
Help integrate macOS with network storage (SMB, NFS) and internal or external sites, including troubleshooting.
Install, configure, and maintain mobile devices using Mobile Device Management software.